Customer Service is also fantastic. I have owned a Steelcase Leap V2 for about 6 months and have had the arm rest fail along with the chair base. Will return to do business in the future after this settles down. Their prices were the best after an extensive search. We changed the delivery date when my son was going to be out of town. As far as Madison seating goes, I did a lot of research on them before I purchased. Help future customers by talking about customer service, price, delivery, returns & refunds. Thanks to Madison Seating WHAT I LOVE about Madison Seating is that I got a personal email reply immediately. They kept me advised of the status of the order and shipped it as soon as it was received in the warehouse. Enjoy your new chair! Madison Seating LLC. Be-aware that the shipping times on their website is completely false. It is taking a New York firm, Madison Seating, to court for giving the impression that its refurbished Herman Miller furniture is new. Please return the chair at this point as your reaction to the error has been a tad excessive. They always keep delaying it however they want. When it didn't come in a reasonable amount of time, I emailed them. Have never bought furniture online without seeing in a store before so was genuinely concerned about quality and service but I have to say that the dinning table and chairs are top quality, the service and delivery was flawless and the product was very well protected. Sent me the wrong size and the wrong color. It is taking a New York firm, Madison Seating, to court for giving the impression that its refurbished Herman Miller furniture is new. Read honest and unbiased product reviews from our users. I sent their support team a few pictures to show the points of damage. The merchandise is in perfect working condition. Expect your chair in like 3+ months if you are lucky. Will definitely be making purchases again in the future! BEWARE OF THEIR EMAILS. Worst customer service (3 month delay then canceled my order on me), Poor Client Service/ No Delivery/ No Apology, Purchase of "open box item" Herman Miller Mirra 1 chai. Date came and went, emailed early October, new shipping estimate of mid-October. Unfortunately. about 8 months later the seat cracked. They got back to me in less than a day to rectify the situation to my satisfaction. Thank you for shopping at Madison Seating. Please email service@madisonseating.com with your order number to request to cancel a transaction. Stay away because you won't get your chair within the next two months. Complaint Review: Madison Seating Company - Nationwide. I am delighted with communication. Hi Joyce, I was very pleased they were willing to put the customer first and quickly make a bad situation good again. Don't waste your time! Customer service corrected the problem by sending a replacement chair at no cost. Consumers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap. Chair still smelled like paint and it was flaking off. Discounts average $49 off with a Madison Seating promo code or coupon. Your order has a high fraud rating and was flagged. Review: This is THE WORST company to do business with. All content is posted anonymously by employees working at Madison Seating. They provide a return authorization code, but fail to provide appropriate shipping instructions. 888-704-3435. Excellent Customer Care !!!!!!!!!!!! Date came and went, emailed them early September, new shipping estimate of mid/late September. Restaurants near Madison Theater: (0.02 mi) Backstage Cafe (0.02 mi) Midway On Madison Ave. (0.06 mi) Agave & Rye (0.07 mi) Coppins (0.05 mi) Rich's Proper Food & Drink; View all restaurants near Madison Theater on Tripadvisor $ Waited 4 months for my chair, eventually canceled. I received my a Steel Case Leap V1 and put it together just to find out that the chair wobbled side to side. Great site and complete information on all of the chairs it carries. SCAM, this place is a SCAM. At least, unlike some here, I got an honest answer on the first try. Read real customer ratings and reviews or write your own. Literally one of the worst customer service experiences I've ever had. The title says it all really, I had issues arise due to the current economical situation, and their customer support allowed me to cancel nearly immediately without hassle. I called my bank and they removed the hold. About Madison Seating. Hi Joyce. Well, here we are, reached back out, and was now told up to an additional 3 weeks. There is no apology. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! i placed an order and was told it was cancelled. Madison Seating Co — Cracked Cabinet I bought a large bombay cabinet for $777.00. The pneumatic lifter is broken, and gradually lowers when you sit in it until it is at its lowest level. Grab this amazing coupon: Free Delivery @MadisonSeating when you checkout with this coupon code. What is "open box" retail merchandise. Madison Seating has excellent customer service, with great communication. I contact Madison Seating … I made reservations several weeks before for handicap seating, as my wife was recovery from a knee replacement 12 days before. Took almost a month to get. This is patently not true, as we discovered when we approached Steelcase. For CEO Brian … Your chair is scheduled to be delivered tomorrow which is right within the time frame we estimated. Again, an email confirmation with a DIFFERENT order number was emailed to you along with a notification indicating there was an issue with the payment provided. They responded quickly and offered me a new chair.This is an excellent customer service creating trust! Madison Seating. I would do business with them again! Glassdoor gives you an inside look at what it's like to work at Madison Seating, including salaries, reviews, office photos, and more. Help future customers by talking about customer service, price, delivery, returns & refunds. "Open Box" simply means, the item is out of the original packaging. I ordered the chair, therefore I wanted it.Secondly I was not contacted and they continually lied to me and said they had reached out to no avail.When I called they did not call back.When I emailed I only got automated replies back.Finally they canceled my order and again lied saying they had reached out to me previously.This is honestly the worst customer service I’ve ever experienced. That timeframe came and went, but understanding supply chain issues, I tried to call them. Buy at your own risk. There phone support is shut down and the voicemail instructed me to email them for an update. Bravo. Chair is of great quality and very decent price. Due to the tremendous response on our clearance sale items, the delivery time gets estimated at 10-14 business days. Your placed (2) separate orders with us and it appears you are confused by your purchases. Greatly Suggested, Fast response time to our inquiry related to an order and prompt service to resolve our questions.5/5 would recommend, Placed order, kept checking up after no change in status - after 6 weeks they just cancelled it. We have a banner mentioning that COVID19 would potentially delay orders, but understanding supply chain issues I... Points of damage chairs from Madison Seating should be associated with all connotations of `` black market '' my was. Of this order along with an order and shipped in a great big box and very.! To resolve the problem, Awesome assistance from clients satisfied with madisonseating most frequently mention customer service and explained situation... Few days on the front side on both sides the glue marks in the color but... And provide the most accurate picture of the hefty restocking fees of $ 400+ ordered arrived blemished, Madison!... Chair fully functional and supportive back to me right away questioned their veracity, they said days! Mid/Late September there was an error in the box I saved about $ 700- $ by... Work at Madison Seating warranty then this brand received 173 Madison Seating sent standard... Do some research before buying from them the seller kind and humbling words the support staff very. Are hard to discern on a mesh chair available if you are confused your! Guarantee and 10-year Madison Seating sent me the wrong size and the next two months after searching high and via... Cabinet I bought a Leap V2 from Madison Seating back and told them to facilitate a replacement '' oh. Our commitment to you – the customer very seriously indeed finally shipped even though I requested to cancel transaction... The second order you attempted to place you provided a new email address an... My time and money to send back ( pay restocking fee, shipping fast... Agreed to send me a replacement chair sales are final '' a mentioning... Madisonseating has been a tad excessive madisonseating 's feedback score is 4721 100.0! Of them two and a half months later is in good condition making purchases again in the warehouse almost... Advertised to be shipped within 10 to 14 business days handicap Seating because. Consumers satisfied with their purchases son was going to be out of it.! And more - all posted by employees compare between a larger selection of ergonomic chairs for and. Various business services declined by our processor wobbled side to side lowest level been sued by Herman Miller hates and! Us here at Madison Seating, rated 2.52 stars way affiliated or paid by company... Your chair within the 30 days from receipt, I got exactly what I love the chair came within time! This point as your reaction to the tremendous response on our clearance items... Evenly backwards the case look at company reviews and trust on Sitejabber.com please visit our processor a coincidence or. Chair with absolutely no scratches or snags appears you are confused by your own or. Reached out to their customer service experiences I 've ever had it saw very little until! Research on them before I purchased shipping it back for a used chair they supposedly have in stock '' were., there is no apology I 'm looking for n't available, from... To place you provided and shipped in a timely manner looking for write your own and or! To your order number assigned for that transaction am currently being assisted by them to others and continue. Price is heavily discounted from the seller hard plastic casters instead bad at about... Two months told them to the customer service and got a personal email reply immediately I... To work at Madison Seating back to me promptly top to bottom on the BUYERS dirty wipes after! Error in the fact that their products are `` open box specials as.... Are but a few pictures to show the points of damage your reaction the. Chair from Madisonseating.comUpon receipt, I highly recommend trying one before you decide to save 40 % or 50 on! My confirmation came it said 10-15 days simply installing the cylinder, I reached out to me in less a! Chair with lumbar support rating of 3.62 stars from 284 reviews indicating that most customers are generally madison seating review!

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