Coordinate cross-training efforts between all Front Services positions. Hotel Managers are directly responsible for managing/directing the hotel and its functions, such as: quality of customer services, housekeeping, catering and accommodation. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also want you to demonstrate the value you'd bring to a company. Provide training for entry level associates and supervisors. Responsible for the overall operation of the hotel and service areas including Valet, Bell, Housekeeping, Front Desk, Laundry and Maintenance. Hotel General Manager Professional CV Example. Managers, supervisors, and team. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Ensure all Country Inn & Suites By Carlson standards are met. The department or division that the manager will handle 3. Submit daily reports and maintained staff based on KVI, Created and Maintained Budgets for Departments, Maintain cash on hand for several departments, Oversee and appropriations of billing and purchasing for hotel, groups, and gift shop, Manage and Insure appropriate staff levels according to business and budget, Created weekly schedules for Front Desk, PBX, Valet, Bell Service, Gift Shop, and seasonal pool duty, Maintained a close relationship with marketing for tactics in means of internal and external visitors through appropriate advertising and other strategies, Operated and Maintained monthly statements with P Cards and Departments with Purchasing Divisions, Ordered Supplies for departments based on volumes, Front Desk, F & B, Housekeeping Direction, Management of 1356 room within 3 hotel towers, Provided support to food and beverage, spa, and gift shops located within hotels, Quickly and effectively, resolve major customer challenges, Create standard operating procedures to create consistency in three hotel towers, Revenue Management(Same week and same day yielding), Develop management talent by acting as a mentor to Asst. In liaison with Management, completed the addition of the VIPs check in. Drove revenue and sales as interim Food & Beverage manager by serving as main point of contact for event guests, demonstrating property amenities, and managing food and alcohol inventory levels and purchases. Business Management And Hotel Administration, Played the role of the director of operations, Established long lasting business relationships, acted as Corporate liaison within business community and networking at all professional groups and produced over $15 million of revenue for company, Hotel Manager for a 1334 room, 100,000 square feet of convention space hotel on International Drive in Orlando, Florida. Hotel General Manager Resume Sample. Hotel Operations Manager Job Description Example What Does a Hotel Operations Manager Do? Making important decisions to ensure safety and awareness of resort guest, owners and employees. A 234 Room Property, Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates, Prepared financial analysis and project capital structure. Ensured that all household staff and other staff comply with Excellence Hotels policies. Ensure that guest expectations are exceeded in each department. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. Download Hotel Operations Manager Resume Sample as Image file, Assistant Operations Manager Resume Sample, Administrative Operations Manager Resume Sample, District Operations Manager Resume Sample, Operations Associate Manager Resume Sample, Services Operations Manager Resume Sample, Branch / Operations Manager Resume Sample, Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance, Create and establish a culture of continuous improvement, Provide empowerment guidelines for department employees. HOTEL GENERAL MANAGER. Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff. Ensure compliance with relevant laws, regulations and maintain all statutory required records. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. It’s actually very simple. - Select from thousands of pre-written bullet points. Operations include human resources, housekeeping, security, … Quality Hotel - Coventry ASSISTANT HOTEL MANAGER Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the hotel. Operations manager resume sample To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume expert Kim Isaacs. An Operations Manager is not involved with the financials of the Hotel. Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. Prepare justifications for budgets variations and projected increases for new projects, Document and notify the Director of Hotel Operations of any problems that may impact the achievement of current and future departmental objectives, Conduct frequent inspections of the Lobby to ensure that ((property)) quality standards are maintained, Ensure department operations manual is kept current and accurately reflects the duties and functions of assigned employees, Must stay current and abreast with the latest in industry equipment and techniques, Bachelor’s Degree in Hospitality, Business, or related field, or equivalent education and experience, At least 5 years of supervisory experience in hotel operations, Assist with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property, Assist with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitor Daily Count to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensure guest complaint resolution procedures are implemented within the view of the properties philosophy and service, Complete and review employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Respond to notification of unusual events or circumstances requiring mid-level management attention, Inform the Director of the Front Office of situations which require attention, Assist the Director of Front Office with any tasks assigned, Respond to emergency situations accordingly, Respond to any Security related accidents or evictions, Perform all duties as deemed necessary for the success of the department, Coordinate hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conduct hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation, Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant, Maintain all public areas, such as the casino, guest rooms, and front areas in exemplary presentation, Assist with Bell Desk and Valet related concerns as needed, Manage the Front Desk operations through manual processes as needed during any system downtimes, Inspect any rooms reporting health related concerns, Issue discipline and follow up with coaching, Provide incentives to reach monthly goals, Engage, entertain and inspire all who visit a company resort, At least 3 years of guest service experience at a major hotel/resort complex, At least 2 years of supervisory experience at a major hotel/resort complex, Respond to emergency situations accordingly. 0. Assist the financial controller to maximize hotel profitability by efficiently and effectively administering internal controls and produce meaningful, accurate management reports. Ensure proper and effective training of all new employees. Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Notable Keywords: hotel operations manager cover letter examples, CV examples, curricula vitae examples, curriculum vitaes, hotel operations manager … If the resume service offers great resources on their web site, as well as extraordinary hotel operations manager resume examples, then you should call them. Ensured operational efficiencies by overseeing all departments and staff on property including guest relations, kitchen/serving staff, housekeeping, maintenance, security, front desk, and audit. Support and work with all Head of Departments in all aspects of running this hotel.. The job position of a manager may vary depending on the following factors: 1. Managed VIP guest experience along with special projects for Hotel Division. All rights reserved. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. Hotel Manager, Evening. Chicago, IL. Direct reports included Front Desk Manager and Head of Security, Key player in working collaboratively with other areas of the operation to ensure all business, financial, guest satisfaction, revenue and workplace safety targets were met or exceeded, Part of the executive committee tasked with ensuring brand standards were adhered to and service levels were exceeded. Involved in the recruiting, interviewing, hiring and training of all departments in all aspects of operations. 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